Terms of Play

Who may play

You may play only if you are over 18 or have reached any higher legal age that applies where you live. You must take part personally, for recreation, and on your own behalf. It is your responsibility to check that online gambling is allowed for you under the laws that apply to you.

Residents of countries on our Restricted Countries List may not deposit or play for real money. If a player from a restricted country receives bonus winnings, those winnings are void. If you breach this restriction, we cannot guarantee that a withdrawal or refund will be processed, although we will take reasonable measures to return funds.

Game studios may limit where particular games are available, and those limits can change. Players from Canada cannot play NYX games. The Vikings and Street Fighter slots are not offered in Canada. Getting round a studio block with a VPN is not allowed, and winnings gained that way may be confiscated.

We are operated by Gareton B.V., registered in Curaçao under number 160656, and licensed by the Curaçao Gaming Authority under licence OGL/2024/165/0185.

Your account

Only one account is allowed for each player, household, IP address and computer. You may have only one account in your lifetime, even if an earlier account has been closed. If you discover that more than one account has been registered, tell us immediately.

Duplicate accounts may be blocked or closed and bets may be voided. Returns, deposits, winnings and bonuses gained while a duplicate account was active will be forfeited and may be reclaimed. Any funds already withdrawn from that duplicate account must be returned to us on request.

Registration requires complete and correct information, including a valid e-mail address. Your registered e-mail address cannot be changed. Without a valid address, we cannot help you recover a forgotten password. False or incomplete personal data may cause a withdrawal to be refused and the account to be closed. We may also refuse to register an account.

Keep your login details private. You are responsible for preventing anyone else from using them. To close your account, contact customer support. Any balance returned on closure remains subject to the applicable withdrawal conditions.

Verification

We use identity checks to confirm that the account belongs to a real person, that deposited funds are legitimate and belong to the account holder, and that released funds reach the correct person and payment account. We may ask for more information when needed.

The usual documents are a government-issued identity document, proof of your registered address issued no more than 90 days ago, and proof of payment. The identity document must show your full name, date of birth, issue and expiry details, and photograph. Proof of address must show your name and residential address. Payment evidence should generally show the amount, payment date and name of the payment account holder.

We may also request a selfie with your identification or call the telephone number registered on your account. Upload requested files through the document section. If verification is not completed, payments may be withheld and continued refusal may result in suspension and closure. Forged documents may result in confiscation of deposits and potential winnings.

Deposits

Use only a card, wallet or other payment method that belongs to you and is registered in your own name. The name attached to that method must match the name on your account. If someone else's method is used, we will confiscate the winnings and send the original deposit back to the person who owns that payment account. We are not responsible for funds lost after being deposited from a third-party account.

Check the minimum shown for your chosen cryptocurrency before sending funds. A crypto deposit below that minimum is lost because it cannot be processed, credited or returned.

If crypto is sent over the wrong network, we will attempt recovery only when the amount exceeds $5,000. A 0.1 BTC fee applies to an attempted recovery, which is not guaranteed. You must report the transfer within 7 days.

Card deposits may appear in EUR or USD on your statement. Your bank may also apply conversion charges.

Withdrawals

Before you can withdraw, each active deposit must be wagered at least 1x. This means placing bets equal to the deposited amount. We will cancel a payment until the relevant deposit has been wagered sufficiently.

Withdraw through the same method used for the deposit. A crypto withdrawal must use the same cryptocurrency and return to the same wallet. We try to pay withdrawals immediately and within 1 hour, but some methods take longer. Any longer timing shown when you select a method applies.

Neither we nor our payment processor charges a withdrawal fee. Your bank may charge its own fee or apply currency conversion costs.

Every withdrawal is subject to an internal audit before processing. We may run additional verification during that review. A large win, as determined by us, must be checked with the relevant game studio and may therefore take longer to process. Failed audits may result in bonuses or winnings being void.

Refunds

A refund request must be made within 24 hours of the transaction for us to consider it. If you say that another person gained access to your account, the request must be made within 30 calendar days. Funds that have already been wagered are not refundable or cancellable.

Before a refund is calculated, bonuses and winnings are removed from the balance. We may ask for identification, evidence from the payment system and proof of your current address, and we may request further documents. Contact customer support to ask whether a refund is possible.

Bonus rules

Unless the individual offer states otherwise, a bonus must be wagered 40x before related funds can be withdrawn. Welcome package bonuses remain valid for 7 days. Other bonuses expire 24 hours after they are issued unless stated otherwise.

While a bonus is active and its playthrough is incomplete, the maximum bet is CA$5. The same limit applies to double-up wagers after a round and to in-game features bought with a stake, including bonus buys. Only fully settled bets count. Minimal-risk bets designed to create wagering activity with little exposure do not count toward the requirement.

You may withdraw deposited funds before completing a bonus, but the bonus must first be cancelled. Cancelling it means the bonus and all winnings associated with it are forfeited. The same result applies when a bonus expires. A cancelled or expired bonus or set of free spins cannot be reinstated.

Winnings from free spins or another no-deposit bonus are capped at CA$150. Whatever goes over the cap is forfeited, and that includes anything won by playing on after the wagering is done. You can withdraw or transfer these winnings only after a deposit of at least CA$20 and once the wagering requirement is met.

Bonus offers are limited and may not be combined unless an offer expressly allows it. Advantage play, duplicate accounts used to obtain promotions, fraudulent behaviour, forged information, delayed bonus rounds, bonus hunting and other promotion abuse may lead us to void bonuses and winnings. Where advantage play is identified, winnings may be confiscated and the account closed.

Inactive accounts

After six consecutive months without a login, your account becomes inactive. While it has a positive balance, we may charge a monthly administrative fee. We stop applying that fee when you reactivate the account or when its balance reaches zero.

Complaints

Contact customer service first if you have a complaint or a question about these terms. You can reach us through live chat or by e-mail at [email protected]. Support will handle the complaint and escalate it internally if it cannot be resolved immediately, while keeping you reasonably informed of its status.